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Feedback/Complaints
VFS aims to provide an efficient service to its applicants.
If you have a complaint, we would like to know about it as soon as
possible. Every Switzerland Application Centre operated by VFS maintains
a Complaint Register for the benefit of the applicants. The supervisor
of the Visa Application Centre shall provide access to the Register
on demand.
Alternatively, you can e-mail your complaint to:
FeedbackShWest@vfshelpline.com
for Mumbai
Or Fax in your complaint at 011-42658208.
If you wish to complain about the service you received from VFS, you
may submit your complaint directly
in person at a Visa Application Centre (s).
In all cases please provide:
- Your name,
- Address,
- Telephone number and
- A clear description of your complaint with as much detail of names,
dates, places and other background as possible.
If you are a VISA applicant then please provide following details
as well:
- Your Date of Birth
- Type of Application
- Any Application reference number(s)/Passport Number (s)
We will take your complaint seriously, and will try to provide a full
reply within 2 working days. If we cannot give you a full reply within
this time we will tell you when we expect to do so and keep you up
to date with progress.
In the unlikely event that you are not satisfied with our response,
you can escalate your complaint to Consulate General of Switzerland,
Mumbai. The complaint must be addressed to:
Consulate General of Switzerland
102 Maker Chamber IV, 10th floor
222 Nariman Point
Mumbai - 400 021
Appreciation
We welcome your reviews on the support we provide. They will help
us to identify what we do well and what we could do better. If you
have any comments on the support you have received, please feel free
to write in the compliments register.
VFS would, of course, is keen to hear from you if you have received
outstanding service from a particular member of our team and would
be delighted to receive your recommendations. |
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